Tibohs is committed to providing timely and helpful support to all customers using our AI‑powered lead generation platform. This Support Policy outlines the channels available to you, expected response times and how we handle your requests.
Our primary support channel is email. You can reach us at support@tibohs.com or via the contact form on our website. Enterprise customers may also be provided with a dedicated account manager and phone number.
We strive to respond to all support enquiries within one business day. Response times may vary depending on the complexity of your issue and your subscription tier. Growth and Enterprise plans receive priority handling.
Our team operates Monday through Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST), excluding public holidays. We monitor urgent issues outside business hours and will address them as soon as possible.
If your enquiry requires specialist attention, we will immediately assign it to the appropriate team member and keep you informed of progress. Enterprise customers have access to weekly strategy sessions to address challenges and optimize results.
Our support covers issues directly related to the Tibohs platform and services. We may not be able to assist with third‑party integrations, hardware maintenance, or services beyond our scope. In such cases we will provide guidance or recommend trusted partners where possible.
Tibohs may update this Support Policy occasionally. We will notify you of significant changes via email or by posting an updated policy on our website.